If you forget your password, you can set another one safely by clicking on "Reset Password" underneath the "Sign In" button.

You will then be prompted to enter your e-mail address so a password recovery e-mail is sent.

You will then be shown a green dialogue at the bottom left corner, letting you know it is time to tick your email.

The following step is checking your inbox. There, you will find an e-mail from Wayports (please do check your Spam folder just in case). Upon opening the e-mail, you will have to click on 'Recover Password'.

As you click, you will be redirected to a website in which you will be able to enter a new password and repeat it. Then, you can confirm this change by clicking on 'Set New Password'.

You will be notified the password change was saved with the following dialogue:

You can now go back to the Wayports app and enter your credentials using your new password.

If you also happen to have forgotten your username, you can get in touch with us through the chat at the lower-right corner of this website, and we will gladly assist you.

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