There may be times when ConnectWorld is not running properly and it might close spontaneously or crash. In this case, we may ask you to supply us the log file so we can take a look at it and sort it out.

It is very important that you send us the file before you reopen ConnectWorld again-since when you open a new session, the new log overwrites the old faulty one and we will not be able to see the error.

Windows

The file is located in C:\Users\"YourUserName"\AppData\LocalLow\Virbela LLC\ConnectWorld\output_log.txt

To search for it, you can follow these steps:

1- Press "Windows key + R" to bring up the "Run command" window. You can also do a search for "Run" or right click on the start button and choose "run" if using Windows 8 or above.

2- Once the Windows is open you will type %appdata%/../LocalLow and hit enter.



3- From here you open the "Virbela LLC" folder and then open the 'ConnectWorld' one. It is very important that you open 'Virbela LLC" and not " Virbela, LLC" as the latter does not contain the log we need.

4- Attach this file to an e-mail and send it to valentina.zanor@connectworld.app with a description of the issue you're having.

Mac


To search for the file, you can follow these steps:

1- Press "Command+Shift+G" to open the "Go to folder" command. You can also go to the Finder Menu bar, click on "go" and then scroll down to "Go to folder" and click on it.


2- When the "Go to folder" window opens, type ~/Library/Logs/Unity and click on "Go"



3- Grab the "Player.log" file and send it to the tech you're working with, or attach it and send to valentina.zanor@connectworld.app with a description of the issue you're having.





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