Different issues with you microphone can derive from a multitude of reasons.

If it is the first time you are running the app and want to know how the audio works, please check our article here

Note: It is HIGHLY recommended that ConnectWorld is used with a headset that features a built-in microphone. This reduces noise, echoes, and leads to an overall better audio experience.

General

Basic checks

Check if your microphone is muted. Check both the in-world mute button on the bottom left corner, as well as any physical mute buttons or switches that might be on your headset.

If your microphone is not muted, the issue could be that ConnectWorld may not be receiving an audio input.

Try speaking into your microphone. If your avatar has a speech bubble above their head, this means the app is picking up your audio. In this case, if your colleagues are still unable to hear you, this may be due to their own sound settings.

If your avatar does not have a speech bubble above its head when you are speaking, this means that ConnectWorld is not receiving your audio.

Choosing the right input device

In order for the app to receive your audio, you will first have to check that you are choosing the right input device. To do so, you will have to click on the cog menu on the top right corner and open the Mic Settings menu.

Under the "Active Microphone" you will be able to see all the input devices available and choose the microphone you want to use.

If you change the default device for another available one, you may need to reconnect to the voice server either by clicking on the settings tab on the top right corner and then pressing the button "Reinitialize Voice" or else you may have to relaunch ConnectWorld for it to recognize the new settings.

Error: Unable to connect to voice server.

Other common issue is that a dialog will appear, displaying the message:

Unable to connect to voice server.

You can always attempt to reconnect to the voice server by clicking on the settings tab on the top right corner and then pressing the button "Reinitialize Voice".

If the error persists, it probably means means that ConnectWolrd is being blocked from sending traffic for voice over IP communication (VoIP). ConnectWorld is, at its core, a social program heavily reliant on internet connectivity and core functions of the app will not operate correctly if it is not allowed to access the internet.

The three most likely culprits blocking the connection are: routers, firewalls, and anti-virus software (often inclusive of firewalls). The general goal is to search your documentation for words like "blocking" or "firewall" to understand how your hardware or software may be blocking connections.

On Windows

Choosing the right input device

It may be that you are choosing the right device through the app, but Windows is still assigning you the wrong one.

To check this, you will have to open the Windows sound settings and scroll down until you find the "Advanced Sound Options". Once there, you will be able to change the input and output devices you want to use. Make sure that the ones that are assigned to ConnectWorld are the correct ones you want to use.

If you change the default device for another available one, you may need to go back to the ConnectWorld app and reconnect to the voice server either by clicking on the settings tab on the top right corner and then pressing the button "Reinitialize Voice" or else you may have to relaunch ConnectWorld for it to recognize the new settings.

On macOS

If you are unable to speak, or if on the lower-left corner you can see a greyed-out microphone icon even when a known-good microphone is plugged in, it could be due to a permission error. Some Macs have exhibited microphone issues after upgrading to macOS X 10.14, Mojave.

Even if the app had already been used on your computer, prior to the upgrade, you will have to manually grant it permission to access your microphone.

The solution to this problem is to go to Settings, then click on the Security & Privacy icon.

In the next window, click the "Privacy" button at the top "Microphone" in the left-hand pane. If you have already attempted to run ConnectWorld in macOS, then it should be an option in the window.


Check the box to the left of "ConnectWorld" to grant the app permission to access the microphone.

Note: You may need to click the lock icon in the lower-left portion of the window, in order to make changes to these permissions.


If the ConnectWorld app is open when you click the checkbox, changes to the microphone permissions will not be applied until you close it. A notification window will pop up, giving you the option to close it immediately. Once you have made the changes here, click the lock icon to prevent further changes. If this has not fixed your problem, navigate back to this window, uncheck, and re-check the box, then restart your computer.

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